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• I can’t log into my account. Why?

  If you can no longer log into your account, several reasons are possible: 1. Incorrect passwordIf you have entered a wrong password multiple times, your account m...

• I'm not able to register at DragonCasino. What should I do?

  If you aren’t able to register, you might already have a DragonCasino account? As a 100% legal website certified by the Belgian Gaming Commission, we place great ...

• How can I register at DragonCasino?

  Registering at DragonCasino is easy! Simply click on the “Register” button. Then, fill in your details (first name, last name, email address, etc.), choose a user...

• My account has been suspended. What should I do?

  If your account has been suspended, several reasons may explain it. In some cases, your account may simply be under review by our teams.Here are the most common r...

• I want to delete my account. How do I do that?

  To request the closure of your account, you can contact us via: the contact form via our email address support@dragoncasino.be.  We invite you to specify the reas...

• I would like to change the email address linked to my account. How can I do it?

  If you want to change the email address linked to your account, please contact our customer service via the contact form.You will need to provide: - An original p...

• My transaction was declined. Why? Who should I contact?

  If you are trying to make a deposit but your transaction is declined or you encounter a problem with the payment page, there may be several reasons: • Your balanc...

• My deposit has been ongoing for more than 10 minutes. What should I do?

  If your deposit has been ongoing for more than 10 minutes, it is possible that an error has occurred during your transaction and that it has not worked. Please no...

• How do I change my limits?

  There are two types of limits on DragonCasino : personal limits and the default limit.Personal limitsYou can change your personal limits at any time from your acc...

• I’m not able to make a withdrawal. What should I do?

  If you are unable to make a withdrawal, it may be related to one of the following situations: Your account is not yet activatedYou must confirm your email address...

• I was logged out in the middle of a game. Will I get my credits back?

  Remember that your credits are never lost, even in the event of a sudden disconnection. You can always restart your ongoing game without losing information. To re...

• What is the difference between the REAL MONEY mode and a PLAY MONEY DEMO?

  When you play in REAL MONEY mode, you play with real money which you have deposited on your account. In this gaming mode you can withdraw your winnings. When you ...

• What is a “Rebuy” and an “Add-on”?

  A Rebuy allows you to start a new game to get onto the leaderboard again. An Add-on allows you to buy time or game credit. This can be interesting if you haven’t ...

• I’ve won a tournament! When will I receive my winnings?

  Well done! Your winnings are automatically credited to your account 10 to 30 minutes after the end of a tournament. If you have won a prize, this will be sent to ...

• I’m not able to take part in a tournament. What should I do?

  If you aren't able to take part in a tournament, there a several possible reasons: • You have insufficient funds. Make a deposit, then try again.• You have activa...

• I want to take a break or exclude myself for some time. How do I do it?

  Do you want to take a step back from games of chance so you don’t lose control?We have various moderation tools to allow you to better manage your gaming behavior...

• I would to like to ban myself from gaming. How do I do it?

  Do you feel the need to stop playing permanently? You can ban yourself from gaming by following the instructions available on the Gaming Commission website. A gam...

• What is the default weekly limit?

  As of 20 October 2022, Belgian regulations require a default limit of €200 per week. This amount is fixed and applies to the last 7 days, just like a personal wee...

• I would like to cancel my self-exclusion. Is it possible?

  It depends on the type of exclusion you have set up. Did you set up a 6-month exclusion or a gaming break? You must wait until this period ends before you can log...

• I would like to turn off my legal limit, is that possible?

  Yes. To do this, go to your account settings and click on the "remove limit" button:  Your request will automatically be forwarded to the Gambling Commission. Wit...

• My request to turn off the default limit has been denied and I don't understand why?

  If the Gaming Commission has refused your request for the limit to be turned off, it is because you are listed as being in default of payment in the file of the C...