If you are unable to make a withdrawal, it may be related to one of the following situations:
Your account is not yet activated
You must confirm your email address to be able to make a withdrawal.
To do this:
- Check your email inbox (and spam folder)
- Look for the email sent during your registration
- Click on the confirmation link
Can't find this email?
Our customer service can resend it to you, please contact us.
The available amount is insufficient
A minimum amount is required to make a withdrawal.
Check that your balance allows you to reach this minimum before trying again. It is always indicated next to the selected payment method.
Your account is not yet authenticated
For security reasons, it is necessary to complete the authentication of your account in order to use your balance.
This step is required to:
- play with your balance
- make a withdrawal
The problem persists?
If you have checked these items and still cannot make your withdrawal, contact our customer service so that we can verify your situation.