Deposits and withdrawals

• My transaction was declined. Why? Who should I contact?

  If you are trying to make a deposit but your transaction is declined or you encounter a problem with the payment page, there may be several reasons: • Your balance is insufficient: check your ...

• My deposit has been ongoing for more than 10 minutes. What should I do?

  If your deposit has been ongoing for more than 10 minutes, it is possible that an error has occurred during your transaction and that it has not worked. Please note than our teams save all you...

• How do I change my limits?

  There are two types of limits on DragonCasino : personal limits and the default limit.Personal limitsYou can change your personal limits at any time from your account settings. If you reduce y...

• I can't make a deposit. What should I do?

  If your deposit is declined, you can check the following points: Check your payment informationMake sure the entered details are correct (card number, expiration date, etc.). Correct them if n...

• What is Bancontact One-Click and how do I deposit with this method?

  Bancontact One-Click is a fast deposit method that allows you to save your bank card details to make future deposits without having to enter your information each time. With this feature, your...

• What are the different deposit limits at DragonCasino?

  There are two types of deposit limit at DragonCasino: personal limits and the default limit. 1. Personal limitsThese limits are you own, meaning you set the maximum deposit amount yourself in ...

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• I’m not able to make a withdrawal. What should I do?

  If you are unable to make a withdrawal, it may be related to one of the following situations: Your account is not yet activatedYou must confirm your email address to be able to make a withdraw...

• I can't enter my BIC code when making a withdrawal. What should I do?

  What is a BIC code?The BIC code is a unique code for each bank that allows it to be recognized worldwide. Are you unable to enter your BIC code?It is possible that a technical issue is prevent...

• How can I withdraw money from DragonCasino?

  Withdrawing money on our site is very simple! In your account, go to the "Withdrawal" tab and follow the instructions displayed on your screen. Our site offers : Withdrawal by bank transfer Pr...

• Do I have to pay tax on my winnings?

  No, you don’t have to pay any tax on the amounts you win by playing at DragonCasino. For more information about tax on games of chance, go to the Belgian Gaming Commission website.

• I would like to deactivate the option to cancel a withdrawal. How do I do that?

  If you wish, you can deactivate the option to cancel a withdrawal from your account.You can make the request by directly contacting customer service via the contact form.Once your confirmation...

• How long does it take to receive my withdrawal?

  Processing timeThe majority of withdrawal requests are processed within 2 business days.Additional checks may exceptionally extend this time frame. Receiving the moneyOnce your withdrawal is a...

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