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• How to contact our customer service?

  Our customer service team is available if you haven't found an answer to your question in our Help Center. To contact us, use our contact form: 👉 Contact Customer Service 

• I would like to file a complaint. How do I do that?

  If you wish to submit a complaint, you can do so directly by contacting our customer service. They will then take charge of your request and inform you of the next steps to take.

• I never win! Why?

  Casino game results are random: a losing streak does not mean that a win is "due" or will happen soon. Each game is independent of the previous ones. RTP and volatility: what’s the difference?...

• Can I play at DragonCasino from my smartphone or tablet?

  Of course. Our platform adapts to all your devices, whether it’s your computer, your smartphone or your tablet.

• I’m currently outside of Belgium and I’m unable to play on my hotel WiFi. What should I do?

  DragonCasino may not be accessible from outside of Belgium, for example when you’re on vacation.However, you can still access your account if:Your player account is authenticated and the natio...

• I don’t want to appear in the list of winners. How do I do it?

  You don’t want to appear in the list of winners for a game? It’s possible! To do this, please contact our customer service.

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