Site

• I would like to file a complaint. How do I do that?

  If you wish to submit a complaint, you can do so directly by contacting our customer service. They will then take charge of your request and inform you of the next steps to take.

• How to contact customer service from my phone?

  Do you want to contact us from your phone? Here is the procedure to follow.On DragonCasino, select the 3 parallel bars at the bottom left of your screen.  To access the contact form, select He...

• How to contact customer service from my computer?

  Do you want to contact us from your computer? Here is the procedure to follow.On DragonCasino, go to the HELP CENTER menu located at the top right of the screen, then select Send us a message ...

• I never win! Why?

  We are sorry to hear that you haven’t won yet! Your chances of winning a game depend on what we call volatility. This corresponds to the winning frequency of an online casino game. There are 3...

• Can I play at DragonCasino from my smartphone or tablet?

  Of course. Our platform adapts to all your devices, whether it’s your computer, your smartphone or your tablet.

• I’m currently outside of Belgium and I’m unable to play on my hotel WiFi. What should I do?

  DragonCasino may not be accessible from outside of Belgium, for example when you’re on vacation.However, you can still access your account if:Your player account is authenticated and the natio...

See all 13 articles