If you can no longer log into your account, several reasons are possible:
1. Incorrect password
If you have entered a wrong password multiple times, your account may be temporarily locked for security reasons. It is also possible that you simply forgot your password.
What to do?
Use the “Forgot password” function to reset your password. If your account remains locked, contact our customer service.
2. Active self-exclusion
If you have activated a self-exclusion, access to your account is blocked for the entire duration of this exclusion.
In this case, it is not possible to reactivate your account before the exclusion period ends.
3. Violation of the terms and conditions
If your account has been blocked for violating our terms and conditions, you can review them for more information.
If you would like further details, contact our customer service.
4. Technical issue
A technical problem can sometimes prevent login. Our teams will always work as quickly as possible to resolve the issue. So please try again later.
5. Incorrect login details
The information entered (email address or password) may be incorrect.
You can log in via itsme and then check under the “Personal data” tab that the email address associated with your account is correct. If you want to change it, contact our customer service.
Still having trouble?
If you still cannot log in, our customer service is available to help you.