Withdrawals

I’m not able to make a withdrawal. What should I do?

If you are unable to make a withdrawal, it may be related to one of the following situations: Your account is not yet activatedYou must confirm your email address to be able to make a withdraw...

I can't enter my BIC code when making a withdrawal. What should I do?

What is a BIC code?The BIC code is a unique code for each bank that allows it to be recognized worldwide. Are you unable to enter your BIC code?It is possible that a technical issue is prevent...

How can I withdraw money from DragonCasino?

Withdrawing money on our site is very simple! In your account, go to the "Withdrawal" tab and follow the instructions displayed on your screen. Our site offers : Withdrawal by bank transfer Pr...

Do I have to pay tax on my winnings?

No, you don’t have to pay any tax on the amounts you win by playing at DragonCasino. For more information about tax on games of chance, go to the Belgian Gaming Commission website.

I would like to deactivate the option to cancel a withdrawal. How do I do that?

If you wish, you can deactivate the option to cancel a withdrawal from your account.You can make the request by directly contacting customer service via the contact form.Once your confirmation...

How long does it take to receive my withdrawal?

Processing timeThe majority of withdrawal requests are processed within 2 business days.Additional checks may exceptionally extend this time frame. Receiving the moneyOnce your withdrawal is a...

I made a withdrawal request, but I’ve changed my mind. Can I cancel it?

You can only cancel a withdrawal if the request hasn’t been processed yet. To know if there is still time to cancel a withdrawal, please check your transaction history in your account. You can...

I sent my documents to authenticate my account, but I haven’t got a response yet. Why?

The processing and validation of your documents takes on average a few days during our customer service’s opening hours.However, it can sometimes take longer for various reasons: if one of the...